PETERBOROUGH-based contact centre Fusion has announced plans to create 60 new jobs at its Bretton offices.
The latest recruitment push is part of a national growth drive, which will see the company employ an additional 240 staff across its contact centre sites in Coventry, Sunderland and Peterborough. The full time roles available at Fusion Peterborough include sales and service advisers, retention advisers and team leaders.
Fusion offers contact centre support to customers of home, motor and commercial insurance products for leading brands including Budget, Post Office, M&S Money, HSBC, RAC and Auto Trader.
Jason Turner (above), associate director – contact centre operations, said, “We are delighted to be able to offer new jobs at a time when the local recruitment market is stalling. Our contact centre agents are highly skilled and have in depth knowledge of insurance products offered by leading household brands.
“We pride ourselves on being able to attract the best possible candidates and offer great career development opportunities. We also work hard to give our employees exceptional benefits. In the last year we have developed an industry-leading wellbeing programme, featuring at desk massages and subsidised on-site osteopathy consultation.”
Fusion runs various recognised learning and development courses across its UK sites. New recruits to Fusion Peterborough will have the opportunity to undertake NVQ, ILM and Chartered Insurance Institute qualifications, to bolster their individual career ambitions. Across the Fusion sites more than 160 people have either just finished or are currently studying these courses.
The news follows the recent announcement from Fusion’s parent company, the BGL Group, stating that the group has achieved its 13th consecutive year of profit growth. The BGL Group has been based in Peterborough for almost 20 years and now has four sites across the city, including its headquarters. Many of today’s senior employees at BGL began their careers in the Group’s contact centres.
For more information on opportunities at Fusion and to apply online, please visit www.bglgroup.co.uk.